Where do you ship from and can you deliver to Malaysia (e.g. Johor, JB)?

SG VAPE ONLINE ships from Singapore and primarily serves customers within Singapore. International or cross-border shipping (including Malaysia) is not guaranteed — please contact customer support before ordering if you are outside Singapore to confirm shipping availability and restrictions.

Do your products contain nicotine and are they legal where I live?

Many products listed on the site include nicotine concentrations (for example 5% or 3%). Nicotine and vape legality vary by country and region — it is your responsibility to check local laws and regulations before purchasing. If you are unsure, contact local authorities or our support team for guidance.

What are your delivery times and same-day delivery cutoff?

For Singapore customers the website offers same-day delivery for orders placed before 5:00 PM local time. Typical delivery windows are posted on the site (for example evening delivery slots). Delivery schedules may change during holidays or promotions — check the product page or contact support for exact times.

What is the difference between disposable vape, refill pod, and device?

Disposable vapes are single-use products that cannot be refilled or recharged. Refill pods are replaceable cartridges that fit into reusable devices and can be swapped when depleted. Devices are the rechargeable hardware that hold pods or coils; they are intended for repeated use and maintenance.

Do you offer discounts, bundles, or free delivery promotions?

Yes — the site frequently lists promotions, bundles, and special offers (for example 'Free Delivery Bundle' or multi-pack discounts). Bundles combine multiple items at a reduced price and are suitable for regular users or gift purchases. Promotion terms vary by campaign, so check the product or sale page for details.

What is your returns, warranty, and after-sales policy for faulty or damaged items?

Return, warranty, and after-sales policies depend on the product and seller terms. If you receive a damaged, defective, or incorrect item, contact customer support immediately with your order number and photos of the issue. Keep original packaging and do not tamper with the product. Support will advise on eligibility for replacement or refund according to our policy.